Frequently Asked Questions
Questions, answered.
Everything you need to know before and after you order. If something isn't here, email hello@driftwell.co — we reply within 1–2 business days.
Ordering & Shipping
How long until my order ships? We process orders within 1–3 business days. You'll get a confirmation email with tracking the moment yours is on its way. We don't ship on weekends or federal holidays.
How much is shipping? Free standard shipping on orders $75 and over. Under $75, it's a $6.99 flat rate.
How long does delivery take? Standard shipping arrives 5–7 business days after your order is fulfilled. Delivery windows are estimates — carriers can run slow during peak seasons, and we'll keep you posted if anything changes.
Where do you ship? Within the United States, including Alaska and Hawaii.
How do I track my order? You'll get a tracking email as soon as your order ships. If it hasn't arrived within 4 business days of ordering, reach out and we'll look into it right away.
My package is missing or arrived damaged. What do I do? Email hello@driftwell.co within 7 days of the estimated delivery date with your order number and a photo of any damage, and we'll make it right. If tracking shows delivered but you can't find it, check with neighbors and your local carrier first, then let us know if it's still unresolved.
Returns & Refunds
What's your return policy? Items in original, unused condition can be returned within 30 nights of delivery. They'll need to come back in their original packaging with proof of purchase (your order number or confirmation email).
How do I start a return? Email hello@driftwell.co with your order number and reason for the return. We'll reply within 1–2 business days with instructions. Please wait for return authorization before shipping anything back — unrequested returns can't be processed.
Is anything not returnable? Final sale items (clearly marked at purchase) and anything showing signs of use or damage after delivery.
Who pays for return shipping? You do, except when an item arrives damaged or we sent the wrong thing — in those cases we cover it with a prepaid label. We recommend a trackable method; we can't be responsible for returns lost in transit.
When will I get my refund? Once we receive and inspect your return, refunds process within 5–7 business days. You can choose your original payment method, or store credit for the full value, issued immediately on inspection.
Products & Materials
Do you make your own products? No — and we're upfront about that. DriftWell is a curated edit, not a factory. We test widely and carry narrowly, and some of what we carry is made by specialists who've spent years perfecting one object. We name who makes each piece and why it earned a place. Curating honestly is more useful to you than putting our label on a lesser version.
What is DriftWell known for? Weighted comfort. Deep-pressure — gentle, evenly distributed weight across the body or eyes — is the most reliable way we've found to quiet a busy mind at night. It's the category we anchor everything else around.
What materials are your products made from? It depends on the piece, and each product page has the specifics. A few examples: our weighted pods are filled with sand-like glass beads; the lavender wraps use real lavender with food-grade flaxseed; the satin accessories are chosen to be gentle on skin and hair. When a material matters, we spell it out on the product page.
How do I care for my items? Care instructions live on each product page and on the item itself, since they vary — many weighted pieces are machine washable on a gentle cycle, while scented and loungewear items have their own guidance. If you're unsure about a specific piece, email us and we'll walk you through it.
What sizes do the robes and loungewear come in? Sizing is listed on each loungewear product page.
Scent & Sensitivities
How strong are the scented products? Our aromatherapy leans natural and restrained, not overpowering — real essential oils and real lavender rather than synthetic fragrance. Diffuser intensity is something you control by how much oil you use.
I have allergies or sensitive skin. What should I know? Scented items (lavender wraps, essential oils, diffuser blends) contain natural botanicals — if you have a known allergy, check the ingredient list on the product page or email us before ordering and we'll share specifics. Our weighted pods are filled with scent-free glass beads if you'd prefer no fragrance at all.
Gifts
Do you offer gift options? Many of our smaller pieces make easy gifts, and our Curated Sets are built to give as-is.
What's a good first gift from DriftWell? A weighted eye mask or one of the Curated Sets like The Quiet Settle — an easy, considered introduction to the ritual that doesn't require the recipient to know anything about sleep products.
Still have a question?
Email hello@driftwell.co — we respond within 1–2 business days.
Rest easy — your order is in good hands.