• Formulated by Vitruvi, curated by DriftWell
• 10ml pure essential oil cartridge
• No water, no synthetic fragrances, no additives
• Compatible with Vitruvi Air and Air Cordless diffusers
• Herbal, grounding scent profile — lavender-forward with subtle depth
• Approximately 50 hours of scent per cartridge

Every DriftWell order is handled with care — from the moment it leaves our hands to the moment it settles into yours. Below is everything you need to know about shipping and returns.

Shipping

Processing Time

Orders are processed within 1–3 business days of placement. Once your order is on its way, you will receive a confirmation email with a tracking number.

We do not process or ship orders on weekends or federal holidays.

Shipping Rates

Order TotalShipping Cost$75 and aboveFree standard shippingUnder $75$6.99 flat rate

Delivery Estimates

Standard Shipping: 5–7 business days after fulfillment.

Delivery windows are estimates. Carrier delays — particularly during peak seasons — can occasionally extend transit times. We appreciate your patience and will always do our best to keep you informed.

Order Tracking

Once your order ships, you will receive an email with your tracking information. You can use it to follow your package directly through the carrier's website.

If you have not received a tracking email within 4 business days of placing your order, reach out and we will look into it right away.

Domestic Shipping

DriftWell ships anywhere in the United States.

International shipping is on our horizon — join our email list to be the first to know when it becomes available.

Damaged or Lost Packages

If your order arrives damaged or appears lost in transit, please contact us at hello@driftwell.co within 7 days of the estimated delivery date. Include your order number and a photo of any damage, and we will make it right.

DriftWell is not responsible for packages marked as delivered by the carrier. If tracking shows delivery but your package is missing, we recommend checking with neighbors and your local carrier first — then reaching out to us if the issue remains unresolved.

Returns

Our Return Policy

We want you to feel completely at ease with every purchase. If something is not right, we are here to help.

Items in their original, unused condition may be returned within 30 nights of delivery.

Eligible Items

To be accepted for return, items must be:

• Unused and in their original condition
• Returned in original packaging
• Accompanied by proof of purchase (order number or confirmation email)

Non-Returnable Items

The following are not eligible for return:

• Final sale items — clearly marked at the time of purchase
• Items that show signs of use or have been damaged after delivery

How to Initiate a Return

Email us at hello@driftwell.co with your order number and the reason for your return. We will respond within 1–2 business days with instructions.

Please do not ship items back without first receiving return authorization — unrequested returns cannot be processed.

Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where an item arrives damaged or we have sent the wrong item. In those cases, we will provide a prepaid return label at no charge.

We recommend using a trackable shipping method. DriftWell is not responsible for returns lost or damaged in transit.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. You may choose between:

• A refund to your original payment method
• Store credit for the full return value, issued immediately upon inspection

We will notify you by email once your return has been received and processed.